Shipping and returns

How parts travel

Parts are consolidated in Japan and shipped by sea, Yokohama to Fremantle. Sea freight is slower than air and materially cheaper, and for most parts that trade is worth making. Where something is small, urgent or fragile enough to justify air freight, we will price both and let you choose.

Duty, GST and customs clearance are handled before the part reaches you and are already inside the quoted price.

From Fremantle the part goes to your postcode anywhere in Australia.

Timing

Sourcing time depends on the part. Something sitting on a dealer shelf moves quickly; a discontinued trim piece can take as long as it takes to find a good one.

Once a part is bought and in our hands in Japan, the sea freight leg is the long pole, and consolidation means a part may wait for a container to fill.

Every quote gives our honest estimate for that specific part. We would rather quote a realistic date than a flattering one, and we will tell you if it slips.

If it arrives damaged

Check the part when it arrives, before it goes anywhere near the car.

If it has been damaged in transit, photograph it — the part and the packaging, before you unpack it any further — and contact us straight away. Freight damage claims depend on that evidence, and they get much harder once the packaging is in the bin.

We handle the claim with the freight forwarder. You should not have to argue with a shipping line about a part you bought from us.

If it is the wrong part

If we sourced something different from what the quote described, that is on us. We will make it right — replacement, refund, or sourcing the correct part, whichever suits you.

If the part matches the quote but does not fit because the chassis or build details we were given were not the ones on the car, that is a harder conversation, and an honest one: the part was bought to order and specifically for you. Talk to us anyway. We would rather help you find a home for it than leave you stuck.

Used parts

A used part is sold in the condition described and graded in the quote, and that description is the warranty: what we said is what you get.

Used mechanical and electrical parts are not sold with a working-life guarantee. Nobody can honestly promise how long a twenty-five-year-old component will last, and we are not going to pretend otherwise.

What we do guarantee is the description. If a part arrives materially worse than the grade and notes said, tell us and we will sort it out.

Your rights under the Australian Consumer Law apply regardless, and nothing here reduces them.

New parts

New parts ordered from a manufacturer or dealer carry whatever warranty that manufacturer provides. Where one applies, the quote says so.

Change of mind

Parts are bought to order, specifically for your car, and often they are the only example we found. That makes change-of-mind returns genuinely difficult in a way that an off-the-shelf retailer does not face.

So please be sure before you accept a quote — and ask us anything you need to first. Once a part is bought in Japan it is bought.

If circumstances change, talk to us early. What is possible depends on where the part is in the journey, and early is always better than late.